| If you were a customer on the telephone
| |
| | using positive phrases creates for your
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| with a question or complaint and were
| |
| | organization, your customer, your
|
| ready to make big purchase, which of the
| |
| | organization, and yourself. Positive
|
| following phrases by this employee would
| |
| | phrases cause positive outcomes for
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| make you feel welcome and want to
| |
| | everyone involved.When you're positive
|
| complete your transaction? Which would
| |
| | with your customers, they'll be positive
|
| drive you away?* I'm sorry. I didn't get
| |
| | with you. After all, isn't that what
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| that.
| |
| | doing business is all about?Be courteous
|
| * I can't understand what you're trying
| |
| | and professional with others and watch
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| to say.* Yes, Mr. Jones, I'll be happy to
| |
| | the benefits fall into your lag. It's
|
| do that for you.
| |
| | guaranteed.Remember: When you maximize
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| * All right. I'll see what I can do
| |
| | your potential, everyone wins. When you
|
| about it.* It will take a few minutes.
| |
| | don't, we all lose.© Etienne A. Gibbs,
|
| Would you like me to call you back?
| |
| | MSWPERMISSION TO REPUBLISH: This article
|
| * Hold on. I'll be right with ya.* Thank
| |
| | may be republished in ezines,
|
| you for waiting. I have that information
| |
| | newsletters, and on web sites provided
|
| now.
| |
| | attribution is provided to the author,
|
| * You're out of luck. We don't sell that
| |
| | and it appears with the included
|
| any more.* Would you spell your name,
| |
| | copyright, resource box, and live web
|
| please?
| |
| | site link. Although advance permission is
|
| * What did you say your name was?* Thank
| |
| | not required, please notify us at when
|
| you. I'll check for you.
| |
| | you use this article.Etienne A. Gibbs,
|
| * Okay. Let me see if I can find out
| |
| | MSW, Management Consultant and Trainer,
|
| about it from someone.* I'm sorry. Mr.
| |
| | conducts lectures, seminars, webinar,
|
| Smith is away from his desk. May I help
| |
| | and writes articles on his theme: ...
|
| you?
| |
| | helping you maximize your potential. He
|
| * He's still out to lunch. I don't know
| |
| | offers management, marketing, and
|
| when he'll be back.By now you can
| |
| | parenting resources at his Maximizing
|
| certainly see and feel the advantage that
| |
| | Your Potential blog.
|
