| If you were a customer on the telephone with a | | | | organization, your customer, your organization, and |
| question or complaint and were ready to make big | | | | yourself. Positive phrases cause positive outcomes for |
| purchase, which of the following phrases by this | | | | everyone involved.When you're positive with your |
| employee would make you feel welcome and want to | | | | customers, they'll be positive with you. After all, isn't |
| complete your transaction? Which would drive you | | | | that what doing business is all about?Be courteous and |
| away?* I'm sorry. I didn't get that. | | | | professional with others and watch the benefits fall |
| * I can't understand what you're trying to say.* Yes, | | | | into your lag. It's guaranteed.Remember: When you |
| Mr. Jones, I'll be happy to do that for you. | | | | maximize your potential, everyone wins. When you |
| * All right. I'll see what I can do about it.* It will take a | | | | don't, we all lose.© Etienne A. Gibbs, |
| few minutes. Would you like me to call you back? | | | | MSWPERMISSION TO REPUBLISH: This article may |
| * Hold on. I'll be right with ya.* Thank you for waiting. I | | | | be republished in ezines, newsletters, and on web sites |
| have that information now. | | | | provided attribution is provided to the author, and it |
| * You're out of luck. We don't sell that any more.* | | | | appears with the included copyright, resource box, and |
| Would you spell your name, please? | | | | live web site link. Although advance permission is not |
| * What did you say your name was?* Thank you. I'll | | | | required, please notify us at when you use this |
| check for you. | | | | article.Etienne A. Gibbs, MSW, Management Consultant |
| * Okay. Let me see if I can find out about it from | | | | and Trainer, conducts lectures, seminars, webinar, and |
| someone.* I'm sorry. Mr. Smith is away from his desk. | | | | writes articles on his theme: ... helping you maximize |
| May I help you? | | | | your potential. He offers management, marketing, and |
| * He's still out to lunch. I don't know when he'll be | | | | parenting resources at his Maximizing Your Potential |
| back.By now you can certainly see and feel the | | | | blog. |
| advantage that using positive phrases creates for your | | | | |